Not the right fit? No problem. Register your return through our website within 30 days of receiving your order and we'll arrange a collection from your door — completely free.
Select Your Situation
Return Steps — Account Holder
01
Sign into your account and select the order you wish to return.
02
Select 'Create a Return' on the order page.
03
Tick the product(s) you wish to return and select your reason, then click 'Next Step'.
04
Review your return, accept the terms and conditions, then click 'Next Step' to complete.
05
You will receive a returns case number and an email confirmation.
06
Contact our Customer Service team to arrange your collection.
07
Pack your items in their original packaging and place the returns note inside the box.
08
When the courier collects your items, hand them the second returns note in exchange for your proof of pick-up.
Please note: Cash on Delivery (COD) orders will be refunded by coupon only, not by cash. Delivery and COD charges are non-refundable.
Return Steps — Guest
01
Click Track Your Order and enter your order number and email address to locate your order.
02
Accept the terms and conditions and click 'Next Step' to complete your return.
03
You will receive a returns case number and an email confirmation.
04
Contact our Customer Service team to arrange your collection.
05
Pack your items in their original packaging and place the returns note inside the box.
06
When the courier collects your items, hand them the second returns note in exchange for your proof of pick-up.
Please note: Your full amount (excluding delivery charges) will be refunded to your original payment method within 14 days, subject to your bank's policies. COD orders will be refunded by coupon only.
Prefer to return in person? Simply bring your item(s) to any nearby Punt Roma store within 30 days of receiving your order. Please make sure items are in their original condition with all packaging intact.
Product Policy
To be accepted for a return, items must be unworn and in their original condition with all Punt Roma packaging intact. We'd ask you to take a little extra care when trying on lighter colours or delicate fabrics — any signs of wear beyond trying on may mean we're unable to process the return. Please also include any dust bags, authenticity cards or boxes, as these are considered part of the product. Shoes should be returned without any marks to the sole or box.
Due to hygiene reasons, the following items are not eligible for return: underwear, bathing suits, cosmetics and perfumes. Delivery charges and Cash on Delivery (COD) additional charges are also non-refundable in the event of a return.
We ensure all products leave our warehouse in perfect condition. If you receive a damaged item, please contact our Customer Service team within 24 hours of receiving it so we can assist you promptly.
If you have any queries, please do not hesitate to contact our Customer Service team via webchat or WhatsApp on 800 Punt Roma, available Monday to Sunday from 10:00 to 22:00.